Terms of Use - Last Updated October 2019

These terms of use and privacy policy ("Terms") are a contract between you and Retailer Loyalty ("Company") (collectively, Company, "us", "we" or "our"). These Terms apply to and govern this site and related applications ("Service"), and your participation in the Service. By enrolling in the Service you acknowledge that you have read, understood, and agree to be bound by the following Terms. We may amend any part of these Terms from time to time, please check back and note the "Last Updated" date above. The Terms constitute the entire agreement between you and Company related to the Service.

  1. Overview of Service
    1. The Service allows you to receive or donate rewards (depending on program type) when you make a purchase while shopping on participating retailers’ websites after clicking through Service links that facilitate attribution tracking. Reward rates are set by each retailer, and can be fixed or a percentage of the sale total, excluding taxes, warranties, shipping, discounts, and returns. Rewards are initially pending, and are transitioned to available after the retailer return window (typically 60-90 days).
  2. Registration
    1. The Service is not available to persons under the age of 18, to any users suspended or removed from the Service. By using the service, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Service.
  3. Attribution
    1. Typically transactions appear in your account within 1 day, 3 at most, with the reward being pending until after the retailer's return time frame.
    2. While the Service is not responsible if the retailer fails to report your transaction, we provide a form to submit missing transaction inquiries and employ "squeaky wheel" bots to automatically follow up on your behalf.
    3. Note that retailers have their own rules and fraud detection, so please do not try to "game" the Service for rewards.
  4. Marketing
    1. The Service may send marketing emails to you from time to time, not to exceed once per week, to ensure you are aware of new retailers and updated offers. You may unsubscribe at any time by clicking a link located at the bottom of every marketing email.
  5. Browser Extension
    1. Company may offer a browser extension to assist in identifying rewards opportunities while browsing. When visiting a retailer site that participates in the browser extension, without having clicked through an attribution link, a prompt will be shown that provides options to accept or decline rewards. If you accept rewards, your browser will be directed to an attribution link flow for that retailer, which may include cookies.
    2. On some retailer websites, where this browser extension is capable of offering alternative savings options such as coupons or a better price for a product at an alternate retailer or sub retailer within a marketplace (eg Amazon), the extension may transmit the relevant product information to the Service servers to attempt to receive such alternative options. We do not provide or sell this information to 3rd parties. Rather, this information is used to help steer efforts to improve alternate options for your future shopping trips.
    3. Once installed, the browser extension frequently retrieves retailer rewards updates from the Service servers to ensure the prompts are up to date. Your browser will automatically update the browser extension when a new version is released.
  6. Privacy Policy
    1. The Service collects a variety of information from you during the normal course of using the Service, including your account credentials (email/password and/or single-sign-on ID), which retailers you browse and which you click through to, as well as your attributed transactions and related technical details such as IP addresses. This information can be used to identify you individually, sometimes referred to as "personally identifiable information".
    2. The Service may also use "cookies", or small pieces of information that are stored by your browser on your computer's hard drive so that the Service may access that information on return visits, such as to avoid signing in every time.
    3. By using the Service, you are consenting to have your personal data transferred to and processed in the United States.
    4. The Service uses the information you provide or that we collect from third parties (eg transactions from retailers or from retailers' attribution networks) to operate, maintain, enhance, personalize, and generally provide all of the features found on the Service, to contact you for administrative purposes and customer service purposes, to notify you of activity within the Service, to notify you of retailer offers, to address intellectual property infringement, rights of privacy, or defamation issues, regarding content that you have posted to the Service, or to send you notifications regarding new services and/or capabilities that we think you may find valuable.
    5. The Service is not in the business of selling your information, and we take your privacy very seriously. In the course of providing the Service to you and other users, we share your information with third parties where we believe such sharing is 1) incident to ordinary business operations (e.g., emailing you through a third party server), 2) legally required or when we choose to collaborate with a law enforcement agency in an investigation or other law enforcement activity, 3) useful to protect and defend the Service rights and property, 4) useful to protect the personal safety or property of Service users or the public, or 5) authorized by you.
    6. You may review all information this marketplace platform has collected from your activity, by signing in and visiting your pages for Preferences, Support (if you've submitted a request), Transactions (includes your clicks at the bottom), and Missing Transactions.
    7. You may anonymize your marketplace information by submitting the request in a support ticket. Once this process is completed, the Service will be unable to reconnect prior activity to you in the future, should you reconsider. Your information will persist for approximately 4 months to include return cycles, mitigate fraud risk, and to cycle through the Service backup data time frame. Note that this anonymization action only includes data within this rewards marketplace platform, and that if you would like to anonymize your records with retailers or their attribution tracking providers, you will need to contact each retailer directly and initiate such request.
    8. If the ownership of all or a portion of the Service were to change, such as through a merger or acquisition, your user information may be transferred to the new owner in connection with that transaction. In any such transfer of information, your user information would remain subject to this agreement.
    9. The Service takes certain precautions to protect users' information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. We cannot, however, ensure or warrant the security of any information you transmit to the Service, and you do so at your own risk. If the Service learns of a security systems breach, then within 72 hours we will attempt to notify you via email and/or via the Service user interface so that you can take appropriate protective steps.
  7. Disclaimers; No Warranties.
    1. The Service is provided "as-is" and without warranty of any kind, express or implied.
  8. Limitation of Liability and Damages.
    1. Under no circumstances will Company or its affiliates, contractors, employees, agents, payment card networks, or third party service providers or suppliers (Related Parties) be liable for any special, indirect, incidental, consequential, punitive, or exemplary damages arising or related to the Service, even if Company has been advised of the possibility of such damages. In no event will Related Parties' total liability to you exceed the amount paid to you, if any, during the twelve (12) months preceding your claim.
  9. Termination
    1. By Company. You agree that Company, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with Company or use of the Service and remove and discard all or any part of your account or any content uploaded by you, at any time. Company may also in its sole discretion and at any time discontinue providing access to the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service or any account you may have or portion thereof may be affected without prior notice, and you agree that Company will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Service may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Company may have at law or in equity. Sections that by their terms apply after it ends will survive any termination or cancellation of these Terms.
  10. Expiration
    1. Unless otherwise noted, rewards will expire 18 months from your last click through to any retailer. Please make sure you sign in and click through occasionally to keep your rewards.
  11. Ownership
    1. Company is the exclusive legal owner of the Service, including all Intellectual Property included in the Service and granted under the use of Service per this agreement. Ownership of copyrights and trademarks are retained by their respective owners.
  12. Laws and Jurisdiction
    1. These Terms shall be governed in all respects by the laws of the State of Delaware as they apply to agreements entered into and without regard to conflict of law provisions. You agree that any claim or dispute you may have against Company must be resolved by a court located in Delaware, unless agreed in writing otherwise by the parties. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be reformed to the minimum extent necessary to make it valid and enforceable, or, if not capable of reformation, will be deemed severable from these Terms, and will not affect the validity and enforceability of any remaining provisions. The Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, including by operation of law or otherwise, but may be assigned by Company without restriction.
  13. Third-Party Sites
    1. The Service may include links or content relating to third party websites, or services while participating in the Service. Company is not responsible for third-party websites, services, content, contacts, correspondence, terms, or privacy policies related to those third-party websites or services. You agree that Company will not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or as the result of the presence of such third party sites.
  14. Contact
    1. If you have any questions about this agreement, please submit a support ticket. We typically respond within 2 business days.